Last updated: 30 March 2026 · Effective date: 30 March 2026
This Return Policy applies to all purchases of AllDay Vitanex made through the website at https://trendestoreia.world, operated by Trendestoreia ("we", "us", "our"). This policy is in addition to your rights under applicable Canadian consumer protection legislation, including the Ontario Consumer Protection Act, 2002.
1. Return Window
We accept returns of unopened and unused products within 14 calendar days of the date of delivery. The 14-day period begins on the day you receive your order, as evidenced by the carrier's delivery confirmation.
To be eligible for a return, your request must be initiated within this 14-day window. Requests received after this period will not be accepted, except where required by applicable law.
2. Eligibility Conditions
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original, unopened condition with the seal intact;
- The product must be in its original packaging, undamaged and in resalable condition;
- The return must be initiated within 14 calendar days of delivery;
- You must provide proof of purchase (order confirmation email or order number);
- The product must not have been purchased from a third-party retailer (only direct purchases from our Website are eligible).
2.1 Non-Returnable Items
The following items are not eligible for return:
- Opened or partially used products;
- Products with a broken or removed seal;
- Products that have been damaged after delivery due to improper storage or handling by the customer;
- Products returned after the 14-day return window has expired;
- Products purchased during a promotional period where the promotion terms explicitly excluded returns (if applicable).
3. Damaged or Defective Products
If you receive a product that is damaged in transit, defective, or incorrectly supplied, please contact us within 48 hours of delivery at support@trendestoreia.world. Please include:
- Your order number;
- A description of the issue;
- Photographs of the damaged or defective product and packaging.
We will assess your claim and, where the damage or defect is confirmed, we will offer a replacement, exchange, or full refund at no additional cost to you. Return shipping costs for damaged or defective products will be covered by us.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us: Email us at support@trendestoreia.world or call +1 (647) 748-1337 within 14 days of delivery. Include your order number and the reason for your return.
- Receive return authorisation: We will review your request and, if eligible, issue a Return Merchandise Authorisation (RMA) number and return instructions by email within 3 business days.
- Package your return: Securely package the product in its original packaging. Include your order number and RMA number inside the package.
- Ship your return: Send the package to the return address provided in your RMA email using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error, a damaged product, or a defective product.
- Receive your refund: Once we receive and inspect your return, we will process your refund within 5–10 business days.
Important: Do not return products without first obtaining an RMA number. Unauthorised returns may not be processed.
5. Return Shipping Costs
| Return Reason | Who Pays Return Shipping? |
|---|---|
| Change of mind (product unopened) | Customer |
| Product damaged in transit | Trendestoreia |
| Defective product | Trendestoreia |
| Incorrect product sent | Trendestoreia |
We recommend using a tracked and insured shipping service for your return. We cannot be held responsible for return parcels that are lost or damaged in transit.
6. Refund Processing
6.1 Refund Method
Approved refunds will be issued to the original payment method used for the purchase:
- Credit/debit card: Refunds are processed within 5–10 business days of receiving and inspecting the returned product. The time for the refund to appear in your account depends on your card issuer (typically 3–5 additional business days).
- PayPal: Refunds are typically processed within 3–5 business days.
- Interac e-Transfer: Refunds will be processed within 5–7 business days.
6.2 Refund Amount
The refund amount will be the purchase price of the returned product(s), including any applicable taxes. Original outbound shipping charges are non-refundable unless the return is due to our error, a damaged product, or a defective product.
6.3 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Products returned in a condition that does not fully meet our return eligibility requirements (at our discretion);
- Multi-unit orders where only some items are returned.
7. Order Cancellation
You may cancel your order at no charge if the order has not yet been dispatched. To cancel, contact us as soon as possible at support@trendestoreia.world or +1 (647) 748-1337.
If your order has already been dispatched, you will need to follow the standard return process once you receive the product.
8. Exchanges
We do not offer direct product exchanges at this time. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired product.
9. Consumer Rights Under Canadian Law
This Return Policy does not limit or exclude any rights you may have under applicable Canadian consumer protection legislation. Under the Ontario Consumer Protection Act, 2002, and other applicable provincial and federal consumer protection laws, you may have additional rights, including rights related to:
- Misrepresentation of products;
- Products that are not of acceptable quality;
- Products that do not conform to their description.
If you believe your statutory consumer rights have been affected, please contact us or seek advice from the Ontario Ministry of Public and Business Service Delivery or the Competition Bureau of Canada.
10. Contact Us
For all return, refund, and exchange enquiries, please contact our customer support team:
- Email: support@trendestoreia.world
- Phone: +1 (647) 748-1337 (Mon–Fri, 9:00–17:00 ET)
- Post: Trendestoreia, 55 Dundas St E, Toronto, ON M5B 1C6, Canada
We aim to respond to all return requests within 3 business days.