Last updated: 30 March 2026 · Effective date: 30 March 2026
This Privacy Policy describes how Trendestoreia ("we", "us", "our", "the Company") collects, uses, stores, discloses, and protects personal information when you visit our website at https://trendestoreia.world (the "Website") or purchase our product, AllDay Vitanex.
We are committed to protecting your privacy and handling your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada), the General Data Protection Regulation (GDPR) (EU/EEA), and other applicable privacy laws.
Please read this Privacy Policy carefully. By using our Website or placing an order, you acknowledge that you have read and understood this policy.
1. Data Controller / Business Owner Information
The data controller responsible for your personal information is:
- Business Name: Trendestoreia
- Address: 55 Dundas St E, Toronto, ON M5B 1C6, Canada
- Email: support@trendestoreia.world
- Phone: +1 (647) 748-1337
- Website: https://trendestoreia.world
For all privacy-related enquiries, data subject requests, or complaints, please contact us using the details above.
2. Personal Information We Collect
We collect personal information that you voluntarily provide to us and information collected automatically when you use our Website.
2.1 Information You Provide Directly
- Order information: Full name, email address, phone number (optional), delivery address, and any notes you include with your order.
- Contact form submissions: Name, email address, phone number (optional), and the content of your message.
- Newsletter / marketing sign-ups: Email address and name (if provided).
- GDPR consent records: Records of your consent to our Terms of Service and Privacy Policy, including timestamp and IP address.
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
- Usage data: Pages visited, time spent on pages, links clicked, and navigation paths.
- Cookie data: Information stored via cookies and similar technologies. See our Cookie Policy for full details.
2.3 Information We Do Not Collect
We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, religious beliefs, biometric data, or financial account details (payment processing is handled by third-party payment processors).
3. Legal Bases for Processing (GDPR)
For individuals in the EU/EEA, we process your personal data on the following legal bases under Article 6 of the GDPR:
| Processing Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Performance of a contract (Art. 6(1)(b)) |
| Responding to enquiries and customer support | Legitimate interests (Art. 6(1)(f)) |
| Sending marketing communications (with consent) | Consent (Art. 6(1)(a)) |
| Analytics and website improvement | Legitimate interests (Art. 6(1)(f)) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- Order fulfilment: To process, confirm, and dispatch your order; to communicate order status and tracking information; and to handle returns and refunds.
- Customer support: To respond to your enquiries, complaints, and requests in a timely and effective manner.
- Account and consent management: To maintain records of your consents and preferences.
- Marketing communications: To send you promotional emails, product updates, and special offers, where you have given your consent. You may withdraw consent at any time.
- Website analytics: To understand how visitors use our Website, identify technical issues, and improve the user experience.
- Legal compliance: To comply with applicable laws, regulations, court orders, and governmental requests.
- Fraud prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
5. Data Retention Periods
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Order and transaction records | 7 years | Canadian tax and accounting law requirements |
| Customer support correspondence | 3 years from last contact | Legitimate interests – dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent under CASL and GDPR |
| Website analytics data | 26 months | Website improvement and performance analysis |
| Cookie consent records | 13 months | Compliance with cookie consent requirements |
| Fraud prevention records | 5 years | Fraud detection and prevention |
When data is no longer required, it is securely deleted or anonymised.
6. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary:
- Shipping and logistics partners: To deliver your order to the address you provide. These partners receive only the information necessary to complete delivery (name, address, phone number).
- Payment processors: We use third-party payment processors who handle payment card data independently. We do not store your full payment card details.
- Email service providers: To send transactional and marketing emails on our behalf. These providers process your email address and name under data processing agreements.
- Analytics providers: To analyse website traffic and usage patterns. Data may be anonymised or pseudonymised where possible.
- Legal and regulatory authorities: Where required by law, court order, or governmental authority.
- Professional advisors: Including lawyers, accountants, and auditors, subject to confidentiality obligations.
All third-party service providers are required to process your data only in accordance with our instructions and applicable data protection law.
7. International Data Transfers
Our primary operations are based in Canada. Some of our service providers may be located outside Canada, including in the European Economic Area (EEA) or the United States. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission;
- Transfers to countries recognised as providing adequate data protection;
- Binding corporate rules where applicable.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
8.1 Rights Under PIPEDA (Canada)
- Right of access: You may request access to the personal information we hold about you.
- Right to correction: You may request that we correct inaccurate or incomplete personal information.
- Right to withdraw consent: You may withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Right to complain: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.
8.2 Rights Under GDPR (EU/EEA Residents)
- Right of access (Art. 15): To obtain a copy of your personal data and information about how it is processed.
- Right to rectification (Art. 16): To have inaccurate or incomplete data corrected.
- Right to erasure / "right to be forgotten" (Art. 17): To request deletion of your personal data where there is no longer a lawful basis for processing.
- Right to restriction of processing (Art. 18): To request that we limit the processing of your data in certain circumstances.
- Right to data portability (Art. 20): To receive your personal data in a structured, commonly used, machine-readable format.
- Right to object (Art. 21): To object to processing based on legitimate interests or for direct marketing purposes.
- Rights related to automated decision-making (Art. 22): We do not make solely automated decisions that produce legal or similarly significant effects.
- Right to lodge a complaint: You may lodge a complaint with your local supervisory authority. In Canada, this is the OPC. In the EU, contact your national data protection authority.
To exercise any of your rights, please contact us at support@trendestoreia.world. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Website. For detailed information about the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
10. Security Measures
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser and our Website;
- SSL/TLS certificates to secure data in transit;
- Access controls limiting who can access personal data within our organisation;
- Regular security assessments and updates;
- Secure data storage with encryption at rest where applicable;
- Data minimisation – we only collect data that is necessary for the stated purposes.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
11. Children's Privacy
Our Website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
12. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Marketing Communications
We may send you marketing communications about AllDay Vitanex and related products where you have given your consent, or where permitted under applicable law (including Canada's Anti-Spam Legislation, CASL). You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: support@trendestoreia.world
- Phone: +1 (647) 748-1337
- Post: Trendestoreia, 55 Dundas St E, Toronto, ON M5B 1C6, Canada
We aim to respond to all privacy-related enquiries within 30 days of receipt.